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    After-sales service

    Warranty: 2 years full warranty (excluding wearing parts and improper use)

    Please note that our products are intended for domestic use only. 

    In case of technical problems, please contact your dealer's service department first.

    Our care is divided into several stages:

    1. Announce cases with proof of guarantee and detailed explanation on the online form at
      http://continuum-solutions.ch/sav-formulaire
    2. Troubleshooting by phone and/or e-mail by our technical centre
    3. On-site troubleshooting by a technician if required

    Please take note of our general terms and conditions of service.

    1. The owner is responsible for ensuring that all users are properly informed of all warnings and precautions.

    2. Consult your doctor before starting any exercise programme. This is especially important for people over 35 and those with health problems.

    3. The appliance is not intended for use by persons with motor, sensory or mental disabilities, or who lack experience and knowledge, unless they are supervised or instructed in its use by a person responsible for their safety.

    4. Use the appliance only as described in the manual.

    5. The appliance is designed for private use only. Do not use the appliance in a commercial, rental or institutional setting.

    6. Keep the appliance indoors, away from moisture and dust. Do not place the unit in a garage, on a covered patio, or near water.

    7. Place the appliance on a flat surface with at least 2.4 m of space at the back and 0.6 m on each side. Do not place the appliance on a surface that could block the air vents. To protect your floor or carpet, place a mat under the appliance.

    8. Do not operate the appliance in a room where aerosol products are used and where oxygen is administered.

    9. Always keep children under 16 and pets away from the appliance.

    10. The appliance must not be used by persons whose weight exceeds the weight indicated in the manual.

    11. Never allow more than one person on the appliance at a time.

    12. Wear appropriate sports clothing when using the device. Do not wear loose clothing that could get caught in the device. Supportive sportswear is recommended for both men and women. Always wear sports shoes. Never use the machine barefoot, in socks or sandals.

    13. Connect the power cord to a grounded circuit. No other appliances should be connected to the same circuit.

    14. If an extension cord is to be used, use only a 3-conductor 2 mm2 extension cord with a maximum length of 1.5 m.

    15. Keep the power cord away from heated surfaces.

    16. Never operate the appliance when it is switched off. Do not use the appliance if the power cord and/or plug are damaged, or if the appliance is not working properly. (Refer to the MAINTENANCE AND TROUBLESHOOTING section of your manual if the unit is not working properly.)

    17. Read, understand and test the emergency stop procedure before using the appliance. Refer to the HOW TO SWITCH ON THE UNIT section.

    18. The heart rate monitor is not a medical device. Factors such as the user's movements may make the heart rate reading less accurate. The heart rate monitor is designed only to give an approximate idea of heart rate fluctuations during exercise.

    19. Never leave the unit unattended when it is switched on. Always remove the key from the console, turn the power switch to the off position and unplug the power cord when the unit is not in use.

    20. Do not insert any objects into the openings of the unit.

    21. Check and tighten all parts properly each time you use the appliance.

    22. DANGER: Always unplug the power cord immediately after use, before cleaning the unit, and before performing any maintenance or adjustment procedures described in this manual. Never remove the engine cover unless instructed to do so by an authorized technician. Only an authorised service technician can make adjustments not described in the manual.

    23. Excessive exercise can lead to serious injury or death. If you feel dizzy or painful, or have trouble breathing, stop the exercise immediately and calm down.

    We would like to draw your attention to our prices to ensure transparency and avoid any confusion. Please note the following:

    - Travel: CHF200
    - Labor: CHF150/h (with a minimum of 1 hour charged)
    - Price of spare parts

    Please note that the following items are not included in the warranty coverage and that the above rates will apply:

    - Unsuitable location, such as garage, patio, balcony or terrace.
    - Misuse of the equipment, resulting in damage or breakdown.
    - Failure to follow the maintenance procedures described in the user's manual.
    - Replacement of parts subject to regular wear and tear, such as belts, bearings, running belt, etc.
    - Problems related to the use of the IFIT system.

    Please note that this list is not exhaustive, and that other situations may also give rise to additional charges, in accordance with the terms and conditions set out in the user manual. We would like to emphasize that these conditions apply tacitly to every intervention we carry out. We are committed to providing a quality service and to resolving any problems encountered, while ensuring total transparency with regard to our prices.

    ProForm Switzerland
    C/o Continuum Solutions
    Rue de la Pierre-à-Mazel 39
    CH-2000 Neuchâtel
    Hotline: +41 (0)32 721 08 55 / 08.00 - 12.00
    Email : sav@continuum-solutions.ch